FirstWorkbook

Shipping Policy

This Shipping Policy explains how FirstWorkbook delivers orders placed on this website. By placing an order, you agree to the terms below.

1. Shipping locations

We currently ship printed books only within India, to all serviceable pincodes covered by our courier partners. We do not ship internationally at this time. Digital PDFs can be purchased and downloaded from anywhere.

2. Order processing time

Orders are processed only after the payment is successfully confirmed. Printed books are packed and dispatched within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed on Sundays or public holidays are processed on the next business day.

3. Delivery timelines

  • Metro cities: 2–5 business days after dispatch
  • Rest of India: 5–8 business days after dispatch
  • North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar and Lakshadweep: 7–12 business days after dispatch

In most cases, orders are delivered within a maximum of 10 business days from the date of order. These timelines are estimates and may vary because of courier delays, weather, strikes, festivals or other events beyond our control.

4. Shipping charges

Delivery is free on orders of ₹499 or more. A flat delivery fee of ₹49 applies to orders below this amount. Shipping charges, if any, are shown clearly at checkout before you pay. All prices are in Indian Rupees (INR).

5. Digital products (PDF)

Digital PDFs are delivered instantly after successful payment. The download link is available on your order page and in your order confirmation email. No physical shipment or shipping charge applies to digital products. For combo orders, the PDF is available immediately and the printed book is shipped as per the timelines above.

6. Order tracking

Once your order is dispatched, we share the courier name and tracking details by email. You can also check your order status anytime on our Track your order page.

7. Delivery address

Please make sure your name, full address, pincode and mobile number are correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you need to change the address, contact us before the order is dispatched.

8. Failed or returned deliveries

If a delivery fails because the recipient was unavailable, the address was incorrect, or the package was refused, the courier may return it to us. In such cases we will contact you to re-ship the order; additional shipping charges may apply.

9. Damaged or missing parcels

If your parcel arrives damaged or tampered, or items are missing, please contact us within 7 days of delivery with photos of the package and the product. We will arrange a free replacement or a refund as per our Refund & Replacement Policy.

10. Cash on Delivery

We currently accept prepaid orders only (UPI, cards, net banking and wallets). Cash on Delivery is not available.

11. Contact us

For any shipping-related questions, reach us at support@firstworkbook.com or call +91 8081008926 (Mon–Sat, 10am–6pm).