FirstWorkbook

Refund & Replacement Policy

At FirstWorkbook, we want every child to enjoy their workbook. This Refund & Replacement Policy explains when you can get a replacement, refund or cancellation for orders placed on this website. By placing an order, you agree to the terms below.

1. Order cancellation

  • Printed books: You can cancel your order for a full refund any time before it is dispatched. Write to us with your order number as soon as possible.
  • After dispatch: Orders cannot be cancelled once they have been handed to the courier.
  • Digital PDFs: Since PDFs are delivered instantly after payment, PDF orders cannot be cancelled.

2. Replacement for printed books

We offer a free replacement if your printed book is:

  • Damaged or torn during transit
  • Misprinted, with missing or blank pages
  • Different from what you ordered (wrong book or format)

Please contact us within 7 days of delivery with your order number and clear photos of the package and the product. Once verified, we will ship a replacement at no extra cost. If a replacement is not available, we will issue a full refund instead.

3. Returns

We do not accept returns for change of mind, wrong age selection, or books that have been written in, coloured or used. Returns are accepted only for the reasons listed in section 2. In most cases, you will not need to send the damaged book back. If we do ask for it, we will arrange the pickup or reimburse the return shipping cost.

4. Digital PDFs

Digital PDFs are delivered instantly and cannot be returned or refunded once downloaded. If a file does not open, is corrupted, or is not the product you ordered, contact us within 7 days of purchase and we will send a working file or issue a full refund.

5. Combo orders (Printed + PDF)

For combo orders, the PDF portion is non-refundable once downloaded. If the printed book is damaged, misprinted or incorrect, it is covered by the replacement and refund terms above.

6. Failed or duplicate payments

If money was deducted from your account but the order was not confirmed, or you were charged twice, the amount is usually reversed automatically by your bank or our payment partner within 5–7 business days. If it is not, contact us with your transaction details and we will resolve it.

7. Refund process and timeline

  • Approved refunds are processed within 2 business days of approval.
  • The amount is credited to the original payment method (UPI, card, net banking or wallet) within 5–7 business days after processing, depending on your bank.
  • Delivery charges are refunded when the full order is refunded because of our error.
  • We do not offer refunds in cash or to a different account.

8. How to request a replacement or refund

Email us at support@firstworkbook.com or call +91 8081008926 (Mon–Sat, 10am–6pm) with:

  • Your order number
  • The registered mobile number or email
  • The reason for your request and photos (for damaged or incorrect items)

We reply to all requests within 1–2 business days. For delivery-related information, please also read our Shipping Policy.